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Company Name:
Approximate Salary:
19.00 Per Hour
Location:
Draper, Utah
Country:
United States
Job Type:
Service Technician (2+ years)
Position Type:
Full Time
Required Experience:
2 - 5 years
Required Education:
High School or equivalent

Technical Support

 

Control4, THE name in home automation, is looking for passionate people that LOVE working with, and troubleshooting, emerging technology.  We seek up-beat, quick minded problem solvers who enjoy helping others.  This phone based position supports Control4 dealers as they install or troubleshoot end-users systems.  You'll be talking to other technically minded individuals just like you.

Positions start at $19.23 per hour and have you heard about Control4's perks?  While you are supporting the best home automation product and troubleshooting technology, Control4 provides breakfast, lunch and a fully stocked kitchen so you can stay focused.  Other company perks include: 15 days of paid time off annually, 10 paid holidays, annual bonus, medical, dental, vision, 401(k) with company match, and you are eligible for beta equipment after six months.

ITEMIZED DESCRIPTION OF DUTIES:

  • Answer inbound dealer support calls.
  • Validate and author defect reports on issues found.
  • Enter RMAs.
  • Forum monitoring.
  • Document creation for dealer self-help knowledgebase.
  • Other special projects as assigned.

NEEDED SKILLS AND EXPERIENCE:

  • Professional Audio/Video install experience.
  • Distributed Audio/Video experience.
  • Exceptional communication skills; Verbal, Written, Phone.
  • Home Security experience a plus.
  • Ability to work in a cubical for long hours.
  • Proficient in Microsoft Word, Excel, and Outlook.

 

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